Terms and Conditions

V1.9 2025-11-07

  1. General information about the Terms of Service

These provisions regulate the use of the service of the website onparle.net, onparle.co, lmsonparle.net and other sites or applications (hereinafter, the "Website") owned by Onparle SAS identified with NIT 901057632-9, with address at AV ALBERTO MENDOZA 89 64 C 26, San Marcel, Paseo del Bosque Residential Complex, Manizales, Caldas, Colombia, Telephone: (+57) 310 242 7646 onwards, (Onparle, the “Company”, “we” or “us”) makes available to Internet users, subject to these terms and conditions (the “Terms of Service”) and the corresponding Privacy Policy of Onparle (the “Privacy Policy.”). If you do not agree to the Terms of Service or the Privacy Policy, please do not use the Service.

For your convenience, these terms are available in Spanish and in the event of any conflict the Spanish version will be final.
The Company owns and operates the Website. We offer you the ability to learn French through our online services and site functionality, as well as offline through our digital content on or off the Website (collectively, the “Service”). The Service includes access to the platform, Courses, Online Classes and digital content, which are managed by the Company.

This right of use is limited to you, for your individual use (not as an alliance, business or corporate entity), which is non-transferable unless express written consent of the Company.

The services provided by OnParle in general have the price indicated in the corresponding commercial offer, and are offered or provided through the Website service and third-party platforms, such as some of our virtual classes. The services are exclusive for our clients and their access is restricted. Notwithstanding the above, the client or user must assume the cost of their connection through the network of their choice on the device under which they will take the services.

  1. Legal information and acceptance

You must be at least 18 years of age to accept these Terms of Service, provided, however, that if you are under 18, your parent or legal guardian may accept them on your behalf. By using the Service, you authorize the collection, processing and use of all information related to your use of the Service, which is collected and handled in accordance with the terms of our Privacy Policy. You understand that you may encounter content that you find objectionable. We reserve the right, at our discretion, to change these Terms of Service at any time, without prior notice. In the event of any material changes, we will use commercially reasonable efforts to notify you and obtain your consent before implementing such changes.

  1. Permission to use the Service; reservation of rights.

By agreeing to these Terms of Service, you are granted a limited, non-exclusive, non-transferable, non-sublicensable right to enter, access and use the Service solely for personal, non-commercial use. All rights not expressly granted to you in these Terms of Service are reserved by the Company and its licensors, as applicable. You agree that this permission is for your personal, non-commercial use and that no one other than you will use the Service. You have no rights to copy or reproduce in whole or in part any portion of the Service, including without limitation, the content of Onparle. Other than the limited license granted in Section 2 (“Permission to use the Service; reservation of right”), you have no other right, title or interest in the Service. You understand and acknowledge that, in all circumstances, your rights with respect to the Service will be limited by applicable copyright or intellectual property laws and these Terms of Service.

  1. Service description.

4.1 Intellectual and industrial property

All contents of the Website, understood as, but not limited to, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes (in hereinafter, the 'Contents'), are the intellectual property of OnParle or third parties, and none of the exploitation rights over them can be understood to have been transferred to the User beyond what is strictly necessary for the correct use of the Website.

The brands, trade names or distinctive signs are the property of OnParle or third parties, and it cannot be understood that access to the Website grants any right over the aforementioned brands, trade names and/or distinctive signs.

Prohibited conduct. You will not use the Service to transmit, display, perform or otherwise make available messages, content or materials that are illegal, obscene, threatening, unsolicited mass or "spam", defamatory, invasive of privacy, or that violate or violate copyrights, trademarks, patents, trade secrets and other intellectual property rights, rights of privacy or publicity, communications regulations or statutes, or any other laws, including, without limitation, laws regarding defamation, harassment, obscenity and pornography; that constitute political campaigns or sales or marketing solicitations or that contain computer viruses or other computer code intended to interfere with the functionality of computer systems, or that in any way harm minors. You agree not to interrupt or attempt to interrupt the operation or the Service in any way. During the Course, students are expected to behave in an appropriate and respectful manner, taking into account a high standard of education and career progression towards other people. Any violation of the provisions herein will be subject to the review and pertinent actions that the Company decides to adopt, in its sole consideration and including proceeding to the right to Terminate the Service in accordance with the provisions of Section 14 of this document. Additionally, you may not use a false email address or otherwise mislead other members as to your identity or the origin of any message or content.

  1. Conditions of use of the website

5.1.1 Account Creation and Registration Information

You can browse, preview and search within the Service without opening an Account. Onparle nor to provide registration information. However, for any other use of the Service and access to the content of Onparle, you must open an account and provide registration information to the Company.
The User undertakes to make correct use of the Website in accordance with the Law and this Legal Notice. The User will be liable to OnParle or third parties for any damages that may be caused as a result of failure to comply with said obligation.

The use of the Website for purposes that harm the property or interests of OnParle or third parties or that in any other way overload, damage or disable networks, servers and other computer equipment ("hardware") or computer products and applications is expressly prohibited ( “software”) of OnParle or third parties.

You can access the content of Onparle as many times as you wish, as long as you have subscribed to the Service. You are also authorized to transfer podcasts and class recordings from Onparle to certain portable devices for personal, non-commercial use. You agree not to copy, reproduce, distribute or transfer said content to any other medium or device, nor distribute or transfer it to any other person or third party, otherwise you would be infringing copyrights owned by Onparle.

  1. Additional Software and Hardware Terms.

Please note that there may be separate end user license agreements and terms of service that you must agree to for hardware and software that you use in connection with the Service, or that may interact with the Service. Your refusal to accept the terms of such agreements would limit your ability to fully use the Service. Additionally, the Service only works with compatible devices. To ensure you have the technical requirements for the provision of the service, please enter here: https://onparle.net/requerimientos-tecnicos/

  1. Content

The User undertakes to use the Contents in accordance with the Law and this Legal Notice, the User in accordance with current legislation must refrain from:

Reproduce, copy, distribute, make available, publicly communicate, transform or modify the Contents except in cases authorized by law or expressly consented to by OnParle or by whoever holds ownership of the exploitation rights, where applicable.

Reproduce or copy for private use the Contents that may be considered Software or Database in accordance with current legislation on intellectual property, as well as its public communication or making available to third parties when these acts necessarily imply reproduction by of the User or a third party.

Extract and/or reuse all or a substantial part of the Contents that make up the Website, as well as the databases that OnParle makes available to Users.

Our image providers (Shutterstock and Freepick) are also responsible for the graphic and intellectual content (texts, stock photos, infographics).

  1. Special offers

The Company and certain third parties may, from time to time, place advertisements or present offers and promotional materials on or through the Service. Your participation in any promotion or offer is subject to the applicable rules related to the promotion and current regulations. Your dealings with other entities or third parties, as well as your participation in any third-party promotions or offers that are advertised or appear on the Service, are exclusively between you and such third party. YOU AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS OF ANY KIND ARISING AS A RESULT OF SUCH RELATIONSHIPS OR THE PRESENCE OF SUCH ADVERTISERS ON THE SERVICE.
The discounts granted by OnParle are not cumulative; if a user already has a discount, they cannot add another.

The payment method is defined in section 12.3 of this document.

  1. Data collection forms

Without prejudice to the provisions of clause 4 of this Legal Notice, the use of certain services or requests directed to OnParle are conditional on prior compliance with the corresponding User registration.

All information provided by the User through the forms on the Website for the above or any other purposes must be truthful. For these purposes, the User guarantees the authenticity of all data communicated and will keep the information provided to OnParle perfectly updated so that it responds, at all times, to the User's real situation. In any case, the User will be solely responsible for any false or inaccurate statements made and for any damage caused to OnParle or third parties due to the information provided.

  1. Protection of personal data

The data collected through the data collection forms on the Website will be incorporated into an automated personal data file for which OnParle is responsible. This entity will process the data confidentially and exclusively for the purpose of managing the relationship with its clients and promoting OnParle's activities. The User accepts that through registration on the Website, OnParle collects personal data, which is not transferred to third parties without their knowledge. Likewise, OnParle will cancel, delete and/or block data when it is inaccurate, incomplete or is no longer necessary or relevant for its purpose, in accordance with the provisions of data protection legislation.

By clicking the “send” button on the corresponding form, the User expressly consents that their data may be used to send commercial communications by email or by any other means.

In the data collection forms, the fields marked with an asterisk are mandatory, so if the User does not provide the corresponding data, OnParle may, at its sole discretion, deny the corresponding service.

The User may revoke the consent given and exercise the rights of access, rectification, cancellation and opposition by contacting the address indicated in clause 1 for this purpose and visibly indicating the specific right being exercised.
OnParle adopts the security levels. Notwithstanding the above, technical security in a medium such as the Internet is not impregnable and there may be leaks due to malicious actions by third parties.

  1. Legislation

This Legal Notice is governed in each and every one of its extremes by Colombian law.

  1. Cookies

The Service uses cookies to improve the user's browsing experience on subsequent visits.

The cookies that, depending on the visitor's profile, can be stored on your hard drive will be identified by the website. www.onparle.net.

If you want more information about this point, please contact us through our contact form or at contacto@onparle.net or at onparle.net@gmail.com

The Website uses cookies. The cookies used by the Website are files sent to a browser through a web server to record the user's activities on the Website and allow more fluid and personalized navigation. The user has the possibility of configuring their browser to prevent their entry, block them or, where appropriate, delete them. To use this website, it is not necessary for the user to allow the download or installation of cookies.

Likewise, the Web page servers automatically detect the IP address and network name used by the user. All this information is temporarily recorded in a server activity file that allows the subsequent processing of the data in order to obtain statistical measurements that allow knowing the number of page impressions, and the number of visits made to the Web page, among others. other measurements.

In addition to its own website monitoring systems, it uses external statistical tools such as Google Analytics, a web analytics service provided by Google, Inc., a Delaware Company whose main office is at 1600 Amphitheater Parkway, Mountain View (California). , CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files located on the user's computer, to help the website analyze how users use the website. The information generated by the cookie about the user's use of the Website (including your IP address) will be directly transmitted and stored by Google on servers in the United States. Google will use this information on behalf of said company for the purpose of tracking the user's use of the Website, compiling reports on the activity of the Website and providing other services related to the activity of the Website and the Internet use. Google may transmit this information to third parties when required to do so by law, or when such third parties process the information on Google's behalf. Google will not associate the user's IP address with any other data held by Google. The user can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on their browser, however, they should know that if they do so they may not be able to use the full functionality of the Website. . By using the Website, the user consents to the processing of information by Google about the user, in the manner and for the purposes indicated above.

  1. Terms of use

13.1 Modifications to the Conditions of Use

OnParle may modify the Conditions of Use contained herein, at its free choice and at any time and they will be in force once they have been published on the Website.

The User agrees to periodically review this section to be informed of such modifications and each new access by the user to the page will be considered a tacit acceptance of the new conditions.

13.2 Payment

Payment for courses must be made in advance. The student must have business hours (paid in advance) to be able to watch the class, if the student does not have business hours they must purchase a new package of hours (level or sublevel) to continue with a new class. The payment agreements made between the COMPANY and THE USER must be fully complied with and within the agreed time period. If this does not happen, any discount made will be revoked and the balance must be paid at its undiscounted price.

13.3 Returns

The student may request a partial refund of the remaining balance (paid class hours) within the first 7 days after payment. If this condition is met, the partial refund will be granted, less the cost of classes taken and administrative expenses equivalent to 15 percent for class packages of less than 16 hours and 5 percent for packages by sub-levels and complete levels. This refund will be made within the following 30 business days. Otherwise, if the claim is made after the stipulated time (7 days) and the service has already begun, there will be no refund, but the student may continue to use their class hours normally or transfer them to another person during the validity period.

13.3 Conditions of Use for Private and Couple Courses

    • 13.3.1 Validity of online classes.
      • Private and couples class packages have a maximum expiration date; during this period the student can use the remaining classes.
      • PRIVATE COURSE COMPLETION TIMEFRAMES

        OLDER TEENAGERS (+13 years) AND ADULTS

         

        Volume of hours Maximum period (from the activation date)
        8h 10 weeks
        16h 18 weeks 
        32h 34 weeks
        48 hours (A1) 50 weeks
        64 hours (A2) 68 weeks
        80 hours (B1) 86 weeks
        96 hours (B2) 100 weeks 

        GIRLS AND BOYS (-13 years) 

         

        Volume of hours Maximum period (from the activation date)
        4h 12 weeks
        8h 24 weeks
        16h 48 weeks 
      • After this period, the contract will be terminated, and the COMPANY will not be liable for any claims or refunds. Any changes to class schedules must be notified in advance, as required by law. Failure to do so will result in the class being charged as a view, since both the resources and the instructor were available at that time.
  • 13.3.2 Recordings
    • In personalized and pair courses all our classes can be recorded, these recordings are additions to the Service at no cost and therefore Onparle is not responsible for recordings that have not been recorded, whether for reasons inherent to the platform or external.
    • It is totally prohibited to distribute or sell the videos, whether they are the recordings of the classes or any video from our YouTube channel or other platforms or social networks or any other content of Onparle for commercial or other unauthorized use.
    • Classes are recorded for 8 days (1 week) then they will be deleted to free up space on our server.
    • Seeking the reservation and confidentiality of the data of students and teachers and in favor of the right to personal privacy, students and teachers cannot sell, promote, upload to the Internet, share on social networks, any of the recordings of the classes without prior notice. consent and authorization of Onparle.
  • 13.3.3 Schedules
    • Students choose the times they wish to have their personalized or paired classes. Upon submitting these times, they agree to attend punctually. They must be logged into the platform and virtual classroom 5 minutes before the start of the class.
    • 13.3.4 Postponement or rescheduling of online classes
    • In personalized and couple classes, the student can postpone their class. If they cannot take the class on the scheduled day and time, they can notify 3 hours (three hours) in advance to postpone it and thus be able to reschedule it. If the notice is made with less time, one hour of class will be counted as a view.
  • 13.3.5 Absence and class cancellations
    • For personalized and couple courses, the teacher will connect at the scheduled time and wait for the student for 15 minutes. If the student does not connect within this period of time, the student's absence will be counted and the class will be counted as view, the total duration of the class will be debited from your available hours and you will need to watch the topics at home or purchase additional hours to make up for the unseen class. If the student is late for class and notifies the teacher before the start of class or the 15-minute waiting period, the teacher will wait but will end the class at the stipulated time.
    • If the student cancels with less than 3 hours notice, 1 hour will be deducted from their available hours.
    • If the student gives less notice, one hour of class will be counted as seen or they can notify the teacher that they will be late and the class will end at the stipulated time without room to make up the lost minutes.
    • If the class is shared with several teachers and the student must cancel or reschedule, they must notify at least 3 days in advance and one hour will be counted as viewing.
  • 13.3.6 Class cancellation
    • In private and couples courses, if the student cancels more than two classes in a row, they will be charged for one hour of class as a viewing, since a teacher who will be available to teach the class was scheduled at the beginning of the process.
    • In personalized courses due to domestic calamity or a medical excuse duly presented and sent to our email address contacto@onparle.net and with a copy to onparle.net@gmail.com, the time will not be counted and the course will be rescheduled.
    • If the class is shared with several teachers and the student is going to cancel or reschedule, they must give notice 3 days in advance, because if they do not do so, one hour will be counted as seen if they do not notify with the required time.
  • 13.3.7 Schedule changes
    • In personalized courses and in pairs, if the student wishes to change the schedule of any of their classes, they must notify 1 week (8 days) in advance to schedule the teacher. At any time the student can increase or reduce weekly intensity as long as he or she gives the required notice.

13.11. Terms and Conditions for Group Courses

  • 13.11.1 Start of the course:
    • Group courses of Onparle require a minimum number of enrolled students to start. Therefore, the start date may vary until the group is full. Once the quota is confirmed, Onparle will notify the final start date.
  • 13.11.2 Schedules and modality:
    • The schedules and weekly intensity of the group courses will be the following: proposed by Onparle and published on our website. The student you will not be able to request changes of schedules or intensity.
  • 13.11.3 Attendance and punctuality:
    • The student agrees to punctually attend group classes, connecting to the platform and in the virtual classroom. 5 minutes before the start.
    • 13.10.4 Recordings:
      In group courses Class recordings are not allowed by the students.
  • 13.11.5 Cancellations and rescheduling:
    • In group courses They cannot be postponed, cancelled or rescheduled lessons.
    • If the student does not attend a session, it will be considered as given and will be will be deducted from the purchased package.
  • 13.11.6 Student Commitment:
    • By registering, the student accepts the conditions described here and agrees to attend and actively participate in classes.
  • 13.11.7 Continuity of the course:
    • Group courses of Onparle We do not guarantee the automatic opening of subsequent levels, as this depends on the number of students enrolled. In the event that a group does not continue, we offer alternatives so you don't lose your investment. adjusting the remaining hours to couples' course rates or personalized classes, according to your preference.

13.12 Technical problems

If the technical problems arise due to a general failure of our platform, classes will be postponed and a notification will be sent when the errors are resolved to resume the class. If the connection errors are on the part of the teacher, the teacher will recover the student's time you have lost. If the problems arise due to failures in the Internet connection of the USER (student) that prevent their connection or continuity on the platform or that continually generate interruptions, the class is assumed as viewed and the value of these hours will be debited from the balance, then review the topics at home without recovering the time lost for such reasons, since the teacher showed up to provide the service and the class time was available.

In the event of unforeseen events due to the teacher's absence, the class is postponed without any additional cost to the USER (student).

See technical requirements: https://onparle.net/requerimientos-tecnicos/

13.14. Bandwidth

For the platform to function optimally you must have a minimum of 20 MB of download and a minimum of 10 MB of internet upload per user (for classes in pairs with 2 computers from the same site it must be double 40 MB).

12.15 Learning times

The learning times of each person to acquire a level may vary depending on the availability, skills, abilities and commitment of the student.

  1. Technical requirements

For correct development of the classes and operation of the platform, these technical requirements must be taken into account.

OPERATING SYSTEM AND REQUIRED SOFTWARE:

  • Windows 10 or higher Mac OS X v12.6.5 (macOS Monterey) or higher
  • Updated Explorer
    Firefox: http://www.mozilla.org/es-ES/firefox/new/
    Chrome: https://www.google.com/intl/es-419/chrome/

HARDWARE

  • Headphones with integrated microphone
  • 2GB of RAM at least.
  • Microphone and headphones.
  • Internet connection with a minimum of 20 MB download and a minimum of 10 MB upload.
  1. Compensation.

You agree to defend, indemnify and hold harmless the Company from and against any and all claims, losses, damages, liabilities, deficiencies, judgments, liens, fines, and other expenses (including reasonable attorneys' fees) arising from of or in connection with your use of the Service, or any breach by you of these Terms of Service, and agree to reimburse the Company, upon request, for any losses, costs or expenses incurred because of that.

  1. Term; termination.

The term of these Terms of Service will remain in effect until the contract with the customer is effective for the initial contracted term or until they are terminated as described herein. These Terms of Service and your rights to access, download and use the Service are subject to the contracted time. However, they may be modified without prior notice, but in that case, they would begin to apply for the new contract. Your continued use of the Service following the posting of such changes constitutes your acceptance of such changes.

If you fail to comply with the agreed terms, the company may immediately terminate the service upon notification specifying the failure. Upon termination, you must stop using the Service entirely. If the Company terminates these Terms of Service, or suspends your Account Onparle For any of the reasons set out in these Terms of Service, the Company will have no obligation or liability to you and will not refund any amounts previously paid by you.

These Terms of Use were last updated on January 15, 2024.
We reserve the right to make periodic updates to the Service, with or without prior notice.

If you have any questions about these Terms of Service, or wish to contact us for any reason, please call us at the telephone number listed on the website www.onparle.net or; and if you are a student, send us your question from the learning platform, using the “Contact” link.

17. Virtual Assistants Information

Data Use and Privacy

Our virtual assistants are designed to provide assistance while adhering to strict privacy and data protection standards. When interacting with our assistants:

  1. Conversation Data: Your conversations are processed to provide immediate responses, but are not permanently stored for purposes beyond the current session unless explicitly authorized.
  2. Personal informationAvoid sharing sensitive personal information during sessions. While examples from everyday situations may be used, they should remain hypothetical.
  3. Usage Analysis: Information about your usage and preferences may be used to personalize your experience, but is not shared with third parties without your consent.

Content Guidelines

Our assistants are programmed to maintain appropriate content standards:

  1. Focus on Service: All interactions are designed with the primary goal of providing helpful and relevant assistance.
  2. Cultural Sensitivity: Our assistants are designed to be culturally respectful and avoid stereotypes or potentially offensive content.
  3. Prohibited Content: Our assistants will not help you generate content that is:
    • Harmful or promoting illegal activities
    • Discriminatory or inciting hatred
    • Explicitly sexual or inappropriately mature
    • Designed to misrepresent information or create misleading materials

User Responsibility

By using our virtual assistants, you agree to:

  1. Use the wizard for its intended purpose
  2. Engage in respectful interactions
  3. Report any technical problems or inappropriate responses

Limitations

Our virtual assistants are tools with certain limitations:

  1. They Do Not Replace Human Judgment: While our assistants provide information and assistance, they should not be considered a substitute for professional judgment in areas such as health, finance, legal, or other specialized fields.
  2. Contextual Information: The information provided is intended to be helpful but may not be exhaustive or applicable to all specific situations.
  3. Precision: Although we strive to provide accurate and up-to-date information, attendees may experience limitations regarding the timeliness or specificity of the data.

Terms of Use

The use of our virtual assistants is subject to the general terms and conditions of the platform through which they are accessed.

Our assistants are committed to creating a supportive environment for users while maintaining appropriate standards and respecting user privacy.

18. OnParle Student Referral Program

The OnParle Referral Program allows current students (active or alumni) to receive free private lessons by referring new students who make a valid purchase of at least one sub-level.

18.2.Benefits for the referrer (who refers):

  • 1 referral who purchases = 1 free private class
  • 3 referrals who purchase = 4 free private classes
  • 5 referrals who purchase = 8 free private classes
  • 10 referrals who purchase = a sub-level of 16 free private lessons

? *Nota: Benefits are granted based on the level reached; they cannot be combined with each other.*

18.3.Conditions to redeem benefits:

  1. Benefits are delivered only when the referral has purchased at least one sublevel in any of our modalities.
  2. The referred student must provide the student's name and/or number when registering or during the purchase process. Failure to provide this information will result in the student's inability to receive the benefit.
  3. The benefit is applied exclusively in the form of class hours and It is not redeemable for cash, different services, or transferable to other students.

18.4.Validity and accumulation:

  1. Benefits are activated in the month in which the referral makes their valid purchase.
  2. Once activated, the benefit can be redeemed within the next 60 calendar days.
  3. Rewards cannot be combined with other active promotions or discounts.
  4. Referral levels are not cumulative: the student only receives the benefit corresponding to the highest level achieved.

18.5.Additional conditions:

  1. OnParle reserves the right to verify the validity of each referral and to approve or reject the benefit if irregularities are detected.
  2. This program is subject to change, suspension, or cancellation without notice.
  3. Benefits are subject to availability of schedules and spaces for private classes.

18.6.Wrong use:

  1. Referring to yourself or creating multiple personal accounts to try to gain benefits is not permitted.
  2. Any attempt at fraud, manipulation, or misuse of the program will void the benefits obtained and may lead to suspension of access to future promotions.